If you’d like to learn the basic concepts of Microsoft Dynamics CRM, this on-demand course is for you. Find out what you need to know about navigation, accounts, contacts, activities, the sales and marketing process, data imports and exports, and using Yammer. It also covers how to create a basic chart or dashboard that can be used to analyze data in Microsoft Dynamics CRM.
Course Introduction and Microsoft Dynamics CRM overview
Get a course introduction, and hear a discussion on Microsoft Dynamics CRM functionality, deployment options, forms, fields, records and entities, the entity relationship model, and how to navigate in Microsoft Dynamics CRM.
Working with Microsoft Dynamics CRM
Explore Microsoft Dynamics CRM more deeply. Find out about accounts and contacts (and the relationship between them), activities, Yammer, views, importing data, and processes.